Privacy Policy

Last updated: 23 March 2026

1. Introduction

Welcome to Lokkaroom ('we','us', or 'our'). We operate the online store at store.lokkaroom.com (the 'Store'). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our Store.

By using our Store, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Store.

 

2. Information We Collect

We may collect the following types of personal information:

  • Name, email address, and contact details
  • Billing and shipping address
  • Payment information (processed securely by our payment provider — we do not store card details)
  • Order history and transaction data
  • IP address, browser type, and device information
  • Browsing behaviour on our Store via cookies and analytics tools

 

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and customer service communications. 
  • Send marketing emails, if you have opted in (you may unsubscribe at any time)
  • Improve our Store, products, and customer experience
  • Comply with legal and regulatory obligations
  • Detect and prevent fraud or abuse

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only as necessary:

  • Payment processors (e.g. Shopify Payments, Stripe, PayPal) to handle transactions.
  • Shipping and logistics partners to fulfil and deliver your orders.
  • Email and marketing platforms to send communications you have consented to.
  • Analytics providers (e.g. GoogleAnalytics) to understand Store usage.
  • Legal authorities if required to do so by law or to protect our rights.

 

5. Cookies

Our Store uses cookies and similar tracking technologies to enhance your experience. Cookies help us remember your preferences, understand how you use our Store, and serve relevant advertising.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Store. 

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for up to 7 years for accounting and tax purposes. 

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access the personal data we hold about you
  • The right to correct inaccurate or incomplete data
  • The right to request deletion of your data ('right to be forgotten')
  • The right to restrict or object to how we process your data
  • The right to data portability
  • The right to withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond within
30 days.

 

8. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Our Store is hosted on Shopify, which maintains industry-standard security practices.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. 

9. Third-Party Links

Our Store may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data,

please contact us at: 

Lokkaroom

Website: store.lokkaroom.com

Email: marketing@tmasport.com

Address: TMA Sport, Falcon House, Eagle Road, Langage, PL7 5JY

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated 'Last updated' date.

We encourage you to review this policy periodically. Continued use of our Store after changes are posted constitutes your acceptance of the updated policy.